[Resolved] Indigo Airlines — delayed and damaged luggage received.

[Resolved] Indigo Airlines — delayed and damaged luggage received.

J JalpaK from Panaji, Goa

It’s just unacceptable experience with indigo airlines which makes me decide about not repeating to travel with them again. I was being informed about my luggage not being loaded with my flight and it was at my origin location ones i reached to destination. I still cooperated and waited till i received my luggage arriving in next flight but it was surprising when i received my luggage it was badly damaged and it was sent wrapped up in same damaged condition in such a way that i cannot use my bags anymore. Above all when i called to airlines about the status of luggage received, there was a girl who gave her name as simran was really rude and not ready to listen my complain also. Was this information helpful? No (0) Yes (0)
May 2, 2018 Complaint marked as Resolved Nov 28, 2017 Updated by JalpaK No call received from Airlines yet about any status. Verified Support Feb 26, 2018 IndiGo Customer Care's response Hi, We regret the inconvenience caused to you. Your luggage is as important to us as it is to you, please share your booking reference/PNR number to sort this out soon. Regards, IndiGo Team Feb 27, 2018 Updated by JalpaK Thankyou so much for quick reply. As required PNR number is ADB8YG. For any other query i wish i will be responded fast now after waiting for 4 months. Verified Support Mar 27, 2018 IndiGo Customer Care's response Hi, We believe that our customer relations team is in touch with on you regarding the raised concern. Please be assured that our team will get back to you at the earliest with the best possible resolution. Kindly let us know in case further assistance is required. Regards, IndiGo Team
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Comments

JalpaK

from Panaji, Goa

Thankyou so much for quick reply.

As required PNR number is ADB8YG.

For any other query i wish i will be responded fast now after waiting for 4 months.

JalpaK

from Panaji, Goa

I am still awaiting for call from your team.

Hopefully I will receive soon.

IndiGo Customer Care's response, Apr 6, 2018

Verified Support

Hi,

As checked, our customer relations team has contacted you on this and sent a voucher on email id- [email protected] on 28th March 2018. Kindly revert to the same email id for further clarifications regarding your concern.

Regards,
IndiGo Team