[Resolved] Indigo Airlines — delayed flight 6e394 dt.21.06.19, without informing me at 20.06.19, when i booked the flight. | |||
I booked the indigo flight 6e394, guwahati to kolkata on 20.06.2019 at evening made a payment through debit card. But at the time of purchasing ticket, no one of indigo staff informed us that the flight would delayed which was decided previously, we entered airport near about 10 am because our schedule time was 12.10 and check in time 11.25. After entering the airport, after two hours, we came to know from other passenger well known about the matter and they had been informed through sms at 19.06.2019. So why indigo staff not inform us at 20.06.2019, when we purchased the ticket. Generally, we avail indigo and indigo our first preference. But if indigo staff informed us then we can avail another one. On that day, i have a urgent work at 2.30 pm in kolkata. On that day, i could not do any thing because o[censored]navailable of delayed flight information. My booking reference number is qk17hq. On that delayed flight and unavailability of information, i suffer a lot, Please, take the matter seriously, and compensate me as earliest. Was this information helpful? | |||
Aug 5, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 01, 2019 IndiGo Customer Care's response Hi, We understand how delays can impact our customers and therefore we make every possible effort to minimize such delays and offer our customers an on-time and hassle-free flying experience. However, we would like to state that our operations are dependent on various factors which determine our on-time performance. Further, we are extremely sorry that you didn't get our communication. We are getting this checked. Please allow us sometime. Regards, Team IndiGo Verified Support Jul 04, 2019 IndiGo Customer Care's response Hi, We believe that one of our representatives has contacted and assisted you in the best way possible. Regards, Team IndiGo | |||
Add a Comment | |||
53%
Complaints
5612
Pending
14
Resolved
2885
View all 5612 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
Post your Comment