[Resolved]  Indigo Airlines — delayed flight

Dear sir/ma'am,

This is with reference to my connecting flight from nagpur to hyderabad and from hyderabad to chennai on 12th november, 2018.
I had checked in for both the flights and had also obtained boarding pass for both the flights form the nagpur airport, i had no check in luggage, just a small backpack.

My flight was to depart at 7:30am in the morning and was supposed to reach hyderabad at 9:05am. However the flight go delayed in taking off from nagpur and further also got delayed in landing at hyderabad, i reached hyderabad only at 10am - which was very delayed. I got off the plane and ran to the staff and requested them to stop the next flight, they suggested to go to the transfer desk, the lady at the transfer desk was utterly clueless and inconsiderate - she did not pay heed to my requests even after multiple requests and told me the flight from hyderabad to chennai has departed and that she cannot help as she has no idea what to do and asked me to go to the reservation desk. I went to reservation and the lady at the reservation desk took a long time to understand my request and was again not very helpful and told me that the she can shift me to next flight at 2:40pm. The connecting flight left without the me without no prior intimation and information, even when i had the boarding pass in hand.

I went to the complaints desk and asked them to get me on the next earliest flight, but it was around 2:30pm only, i requested further to arrange and move me to a flight in different airline - but indigo staff was not able to do anything. At hyderabad airport, i spoke with gokul gn from customer services, he tried to help but the manager mr. Richard jobbard took around 45 mins to come and cater to my complaint. I requested to speak with the manager, mr. Taranjit singh, but he never came to my rescue. It was the most disappointing experience of my life, the services are the worst as the staff is not properly educated and trained.

I had a majorly important meeting at chennai at 2pm, there were international delegates who were part of the meeting in chennai and i had been with huge difficulty was able to get their dates and availability for the meeting. I missed to attend the meeting and had to come to mumbai directly. This incident has created a huge dent in my professional performance.

At no point did i get any call or message about delays caused nor was there anyone to help me make the connecting flight wait. Because of the worst services and utterly clueless staff of indigo i missed the flight as well as the meeting, which has caused me huge loss of reputation, loss of time and i have lost an edge to add a milestone in my work performance.

Indigo airlines in entitled to pay me compensation of inr 200, 000:
A) for the damages,
B) lost time,
C) opportunity loss,
D) inconvenience caused
E) loss of reputation.
F) the door to door cost incurred in the entire trip as the entire purpose of the meeting was defeated

Below are the travel details:

Passenger name sonam jambhulkar
Travel date 12th november, 2018
Travel locations nagpur to hyderabad (6e 7137) and hyderabad to chennai (6e 311)
Booking reference ddh23z
Numeric booking id [protected]
Booking agent ritco travel and tours pvt ltd
Incident place hyderabad airport
Person responsible mr. Taranjit singh (He was called, but he never attended my complaint and situation)

Kindly take this matter at utmost urgency.