[Resolved] Indigo Airlines — delayed flight that caused an extra charge at a hotel and a delay on our vacation

Juliegul88

Address:

2200

Flight number 6e1783 from mumbai to malé on november 27th was delayed so much we didn’t make our ferry transport to the islands as planned. This was the last ferry of the day so we had to stay in malé for 1 night.
It was extremely annoying since our vacation was delayed and we had to book a hotel which is an extra charge. I’m complaining to get a refund to cover the extra hotel charge, transportation and the inconvenience of delaying our vacation. I’m applying for a 250$ refund for the inconvenience and the cost the flight delay has cost us
Regards julie

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Jan 2, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

IndiGo Customer Care's response Hi Julie,

We are sorry for the inconvenience caused to you in this regard. However, we would like to inform you that the flight 6E 1783 scheduled to depart at 1320 hr and departed at 1345 hrs was delayed due to operational reasons. We would like to state that our operations dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. Further, you visit the link by click https://bit.ly/2r7UHT7 and read clause 12 for more information. We request for your understanding.

Regards,
IndiGo Team