[Resolved] Indigo Airlines — delayed in flight timing two times

[Resolved] Indigo Airlines — delayed in flight timing two times

P pkkabra from Ahmedabad, Gujarat

Me with my family plan to travel kerala so booked flight tickets to save time and accordingly plan my visit. My pnr no is ochryq, flight no. 6e 667. First time change after 3 days of booking and another time change just 2 hrs of flight departure, now my complete plan for munnar has been changed. Airline charge us according to time so if they waste our time and money so they should refund us our ticket charged. Was this information helpful? No (0) Yes (0)
Jul 7, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 06, 2018 IndiGo Customer Care's response Hi, We sincerely apologize for the inconvenience caused to you due to delay in flight 6E 667 from Ahmedabad to Kochi on 6th June 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to IndiGo operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we ensured that refreshments were served to you, since the flight delay was more than 2 hours. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, IndiGo Team
Add a Comment	Share
Submit Close