[Resolved]  Indigo Airlines — Denied boarding for the flight 6E 105 Delhi-Pune on 05 Oct 2014

Address:

Pune, Maharashtra

Sir/Madam, I am a frequent traveller on Indigo flights.However, I am surprised at the behavior of the Indigo ground staff at Indira Gandhi International Airport, New Delhi, Terminal 1D. My flight was scheduled for departure at 2:35 PM on 05 Oct 2014.I checked in my baggage and got my boarding pass by 12:45 pm. To start with, after security check, none of the screens displaying the flight status at the airport displayed the correct status.When I realised that the screen did not display the correct status, I rushed to the gate for my flight boarding.At 2:15 PM when I asked your ground staff about boarding the flight, I was told that the gate is already closed.Instead of helping me with the boarding, the staff spent about 10 minutes arguing that they cannot help me with boarding. I was denied even contacting the senior officials of Indigo saying that the ground staff there are the managers.I was forcibly made to exit all security checks.My request for a seat in another Indigo flight to Pune was denied as well.On asking for help in any other airlines, the staff was extremely rude and uncourteous.I had to take a new ticket for Delhi-Mumbai 6E 169. While I boarded this flight on time, scheduled for departure at 4:20 pm, I saw the air hostess allowing a passenger at 4:10 pm.I will never, ever in my life take Indigo flights, neither I would suggest anyone to do that. I would like people to know what kind of service Indigo is offering.The fresh ticket costed me around Rs 11, 000. You are requested to either refund my money or issue me a ticket voucher in lieu of the above mentioned ticket. PNR Number for flight 6E 105 - V2WF5Y Awaiting your co-operative action. Suchita Jaiswal