[Resolved]  Indigo Airlines — denied boarding in spite of reporting on time at the check in counter

Address:

560095

My mother and sister were travelling on indigo flight 6e 641 on 20th dec 2018 from bangalore to jaipur.
They were not aware of web check in counter facility thinking that those counters are only for people with no check in luggage, so they headed straight to the the check in counter at the airport and reported exact on 5:20 am (Flight departure time was 6:05 am)
The staff at the counter just denied check in stating that they were late. My mother is a senior citizen with some leg problem, but still managed to reach counter on time.

Suspect some foul play by the airlines since they were not at all ready to cooperate in any way.
In fact on checking the airlines record, the flight took off 15 min before scheduled departure time on 20th dec (Take off time was 5:50 am)

Finally they were forced to spend the whole day till 5pm at airport as the next available flight with seats was at 5pm. So much of mental and physical harassment for a senior citizen!

Can someone please help here.