[Resolved] Indigo Airlines — denied checking in

Venus77

from Payyannur, Kerala

Address:

Mysore, Karnataka, 570009

I had booked my flight to hyderabad from bangalore for the date 21.10.2018 at 23.30.. I was denied checking in even though i reached well before closing time at 22.45. I had to book the next flight for the next day at 5.15 and had wait for whole night in the airport. Please let me know why it has happened although it has clearly mentioned in the tickets that boarding closes 25 minutes before schedule of flight

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Nov 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

IndiGo Customer Care's response Hi,

We are sorry to hear that you feel this way. We would like to inform you that check-in counter closes 45 mins prior and boarding gate closes 25 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Further, you may share your booking reference/ PNR number so we may get this checked from our end.

Regards,
IndiGo Team