[Resolved]  Indigo Airlines — denied entry to the flight through reached boarding gate on time

Address:

Hyderabad, Andhra Pradesh, 500004

I had booked a international flight from doha (Qatar)-hyderabad to travel on 30/08/2018 at 10.05 pm reached the airport check in counter at 7:45 pm and was at the boarding gate at 9:00 pm.

The duty supervisor at the boarding gate denied entry as i was carrying extra luggage of 12 kgs which consisted luggage and chocolates from doha duty free.

The supervisor insisted to pay qatar riyal 630 for which i reduced the luggage and was ready to pay qatar riyal 330 still the supervisor got angry started abusing behaving in a rude manner.

I agreed to pay qatar riyal 630 and handed over my credit card to the indigo but after some time but the supervisor was not willing to accept and at 9:50 pm informed that my luggage is off loaded and cannot travel.

Around 10:30 pm i was spent with some lady to the airport authority which was at a distance of 01 km with my hand luggage and was made to wait till 11.30 pm later informed that i have to call someone and book another ticket or else leave the airport.

As i booked the appointments with the doctor and other works had to call my friend at 00:30 am on 31/08/2018 book another flight ticket from oman airways scheduled to departure at 04:00 am and reached via oman - hyderabad at 3:00 pm by the time reached home was 6:00 pm. (Flight ticket attached)

As per the schedule i had to reach 06:00 hrs morning to my home.

I had raised the issue with customer relations and appellate authority. After several emails and telephonic discussions was informed some feedback has been given to the supervisor and offered a travel voucher of rupees 4500.

For the insult, abuse, amount of travel time, postponement of important works as well as for the ticket purchased i need a compensation as per the law