[Resolved]  Indigo Airlines — denied seat

Address:

Hyderabad, Andhra Pradesh, 500036

Pnr no. 6e-bf7qtd
1st passenger female 29 years
2nd passenger child 4 years

Hyderabad to indore flight.

Indigo - flight departure time 0455, check in time 0410, gate close 0430. Wife with child stood in line at 0400 which included indore+bangalore passengers. Wife reached at counter 0415. And check in denied. Wife requested, begged even for letting go as she was with child. Wife even said check in only us and not luggage. Still no mercy nor any compassion shown. They said flight depart at 0445 and not 0455. Shown the sms of correct departure time even though original timing at the time if booking was 0605 hours.

Everything could be under possible and on time. No mercy or compassion showed by indigo people. Helpless mother had to suffer for nothing and paid 3, 000 additional for next flight via bangalore to indore from hyderabad. The lady took 10 minute time to find the change and by the time the bangalore flight counter was closed and then next available bangalore flight was accommodated..

None called out nor made announcement nor it was shown anywhere on counter display that checking for indore flight is closings.. Such waste service..

You talk about time when the original time of departure was 0605, which now was 0455 then we have to adjust and a passenger which a small kid late by fraction of minutes you deny the entry.. Shame is the world..

Can further contack me on [protected]..

I'm bathing evidence.. If she was on or before the check in time 0410. Then in taking to indigo to courts..