[Resolved] Indigo Airlines — destroying hand trolly bag booked from bengaluru to nscbi, kolkata

Chinmoy Pal

from Kolkata, West Bengal

Website:

Indigo

On 24th oct 2018 hand trolly bag booked from colombo to bengaluru and received trolly bag, there after hand over to indigo at bengaluru for nscbi air port, kolkata, at 9.45 at belt no 3 upon received i found handel portion of trolly bag totally destroyed by ur concerned staffs, shows ther utmost negligent deliberate atitude, then and then i informed ur staffs seated near to belt 3, both were women, they wat to settle the claim by paying rs. 500/, i refused, this trolly bag i purchased from abroad, due to my back pain i am using hand trolly bag, to lodge complaint they waste my 45 minutes time, i along with my family travelled from colombo to kolkata on 24th oct, flight no. 6e-1206, myself and my family have been harassed by u, if fail to resolve my complaint within 15 days, i shall constrained to take appropriate legal steps, which please take note, photo of damaged trolly bag attaced. Chinmoy pal, advocate, high court, calcutta

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Dec 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

IndiGo Customer Care's response Hi Chinmoy,

we deeply regret to note the inconvenience caused., We’ll have to connect with our respective departments to get this checked. Please allow us sometime.

Regards,
IndiGo Team

Verified Support

Oct 30, 2018

IndiGo Customer Care's response Hi Chinmoy,

We tried reaching you on the registered mobile number, however, couldn't connect. Request you to share an alternate contact number and suitable time to speak with you in this regard.

Regards,
IndiGo Team