Indigo Airlines — Did not allow one hand bag as cabin baggage and charged extra

Address:

Pune, Maharashtra, 411014

Booking reference: wyk8pz
Travel date - 23jun16
Flight no. 6e 135
Flight: from pune to kolkata via bangalore

This is with reference to my travel dated[protected] from pune to kolkata via bangalore on flight 6e-135 at 14:25 hours.

I am a frequent flyer of indigo airlines and always prefer indigo because of its good quality service. However, during my last journey, details as mentioned above, i had the worst experience in any airline. I was carrying one check-in luggage (22 kgs), one small hand bag –carrying a quilt (4.5kgs) and a laptop bag (Hardly 2kgs). As per the indigo airlines baggage rules, the passengers are allowed to carry one check-in luggage, one hand baggage as a cabin baggage and a laptop bag as a cabin baggage.

However, the lady at the airline ticket counter named maariaan (If i remember correctly), a fair lady with a shrewd face, was extremely rude and unprofessional. She compelled me to put both the suitcase (22 kg) and the hand bag (4.5kgs) as checkin baggages and told me that only one laptop bag is allowed as cabin baggage and no extra hand baggage is allowed. I was completely shocked since i travel atleast 20 times a year within india with different airlines and never heard of this new rule. Also since my luggage (22+4.5 =26.5 kg) was more than the weight limit i. E. 15kgs, i was charged an additional amount of rs 3600 (Rs 300 per kg extra for 12 kgs extra weight). I was okay with (22- 15) i. E. 7 kgs extra weight. But, the additional 4.5 kgs was completely unethical and illogical since my hand baggage was used as a checkin luggage. It seems the lady (Mariaan) was more interested to increase my extra weight limit and charge me extra for overweight. (I am not sure whether she gets commission on that or she just wants to harass the passengers).

Hence i would like to request you to kindly look into the matter and let me know why i was not allowed to carry a handbag along with my laptop bag. Has the indigo airline rule changed and only laptop bag is allowed as the cabin baggage and no other hand baggage?

I trust indigo will take proper action so that other passengers are not harassed as above and

Indigo will maintain its reputation and good customer service as always.

Regards
Himadri