Indigo Airlines — did not allowed to board in to flight due to only 5 minute delay | |||||
Hello team, I was booked ticket with indigo from pune to kolkata on 16th jan 2018 at 4:15 pm ist. End of check in time was 3:30 pm and we reached at 3:35 pm but still they haven't allowed to board into the plain. It was urgent to reach my sister as she is doing in crpf. We were get delayed due to unexpected traffic. We explained exact situation but they didn't listen. Then we don't have option than purchase new ticket at higher cost. I am requesting to refund money of first ticket/pnr no. B86fsi Thank you Swapnil Was this information helpful? | |||||
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We understand that passenger was unable to board the flight due to unexpected traffic jam on that day. As per policy of check-in, counters close 45 mins prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Our staff has no reason to deny boarding to passengers who report on-time. However, as you had reported after the counter closure, our staff was unable to accept you. In this case, no show tax is refundable.
You can claim no show tax by clicking on link http://bit.ly/2aUXQxd.
We request for your understanding towards the need of our policy.
Regards,
IndiGo Team