I was preset at the baggage counter 1.5 hours prior, still they didn't let me attend my flight, despite having a boarding pass. I need a refund for the same. I had to book another flight at a higher price again.
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Dec 21, 2022
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2022
IndiGo Customer Care's response Dear Ms Singh,
Thank you for writing in.
We'd like to inform you the check-in counter closes 60 mins & boarding gate closes 25 mins prior to the departure. Reporting beyond closure time can lead to boarding denial.
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