[Resolved]  Indigo Airlines — did not let us board and offloaded our luggage 20 mins before the flight

We were supposed to travel from chennai to ahmedabad with pnr qhc83n and pnr l9w8mv in flight no. Indigo 6e-237 dated 22nd june, 2018. There were no notifications on the screen for boarding or departure of the flight. We were enquiring from past 40minutes before scheduled departure of the flight. The boarding counter neither made any announcements nor did they made a phone call to us at the boarding area. Our luggage was offloaded 20minutes before the departure time.

Also the airport staff took our boarding pass back from us after offloading of the luggage without any reason.

As the consequence of above we had to stay in chennai for 1 more day and had to book another flight with higher charges. Also we had to cancel our tatkal tickets from ahmedabad to jodhpur which were non refundable. We reached jodhpur at 17:30hrs instead of 07:30hrs because of which our scheduled appointments of jodhpur were cancelled. And above all this the mental stress which we faced was very exhausting.

Therefore, we demand complete refund of our flight tickets, expenses for our stay in chennai, tickets from chennai to jodhpur via delhi along with compensation for the mental harassment due to the above.

Looking forward for your revert as soon as possible otherwise we have to take legal action.
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Jul 30, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
IndiGo Customer Care's response
Hi,

We regret to hear about your experience. Kindly allow us a while so we may look into this.

Regards,
IndiGo Team
Verified Support
Jun 29, 2018
IndiGo Customer Care's response
Hi,

We understand you were unable to board flight 6E 237. As per our policy, boarding gate closes 25 mins prior to the scheduled departure. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Also, Flight Information Displays are updated, maintained and operated by the concerned airport authorities, upon which we have limited access on the same. Based on our records, you haven’t reported at the gate till 15:50 hrs for a flight scheduled to depart at 16:10 hrs and Chennai is a silent airport. Hence, only limited announcements can be made in the airport premises. Since, you had reported after the gate closure, our staff could not accept you.
Now, you may claim a refund for no-show taxes. Kindly get in touch with respective travel agency used for making the reservation to initiate the same. We request for your understanding in this regard.

Regards,
IndiGo Team
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