[Resolved]  Indigo Airlines — didn't get any update regarding flight timing near about 2 hour before my journey

Address:

Patna, Bihar

Hi sir/madam,
I supposed to board through indigo pnr - f6rs4l-6e902 at 1810 from patna to bangalore.
I was not allowed to enter on airport through entry gate, due to vip culture, and forced me to go to the airport through the exit gate, which took me 20 minutes extra more.

Therefore, i reached airport boarding counter at 5.30 pm, but i was not allowed to board even with just hand bag. They forced me to rebook the ticket and it took extra rs. 6264.

These are my concern: —
1. If vip movement is on airport, it should be alternate route, that will help normal people to complete there journey in peaceful.

2. Even if normal entry gate is blocked, at least traveller should get the information in advance, so we can try to travel in advance to compensate the extra time.

3. At least on airport boarding point, for the current flight travellers, should get the fast entry to get the boarding pass.

4. As i remember, previously for any movement or if travellers are late, normally we would gate the call from airport authority or from indigo. This time i didn't get any call or notification, even though vip movement was there, we didn't get any alternate way to reach fast on boarding point.

Due to the above-given point, i lost my rs.6264, for rebook. I lodged the same complaint at airport authority of india, patna office on 31st january 2018 at 5.50 pm. I didn't get any information regarding this.

Kindly help me to return back my money as well as this should not repeat with other travellers.

Regards,
Rakesh kumar jha
Cell no : — [protected]