Indigo Airlines — disallowing patient passenger

Worst flight ever. Behaviour of staff and manager is harsh. Booked 2 tckts from bom to cok, (Departure time 11:15am) reached airport at 10:30 am due to traffic block and patients condition. The staff disallowed my mother and patient grandmother (Age 78) to board the flight, insisted to book another ticket for next flight without refund. No care was taken by the indigo ground staff. This is completely unprofessional. When i heard about all these things from my mother, i felt heartbroken. I demand an apology from the manager incharge personally.