Indigo Airlines — Disappointing behavior

Address:	110026
Website:	indigo.in

I had to travel from Delhi to Ooty in INDIGO, when i was astonished by the fact that even after checking inn the staff did not allow me to board the flight.Merely 30 seconds difference was been made and they left me and my son by not allowing us to sit in the INDIGO bus which is used to take the passengers towards the plane and took the amount of Rs. 15000 again for having purchasing another ticket.I was shocked by this behavior which intruded me to write this complain.Please refund my money and redress the grievance caused to the passengers.The staff should be kind and accommodating enough to not be a robot and but a human.This was not expected from INDIGO airlines which is known for its good services.
Kindly revert back to my complain.
Priya