Indigo Airlines — Disastrous customer service faced at Varanasi airport

Address:

Kolkata, West Bengal, 700107

Sir,

I am shocked and surprised at the disastrous customer service rendered to passengers at Varanasi airport at your counter (Indigo airlines).

We had reported at 6.15 pm to avail your flight no.6E 716 scheduled to depart at 19.30 pm which was changed to 19.55 pm. As per extant rules, the final time for reporting was 16.50 pm. Surprisingly, the management of the queue at the counter was worse than one could imagine and you have kept a person who does not know what he is paid for or what is his job. There was absolute disorder and while three counters were open one was practically defunct. I am ashamed because I was accompanied by my son who had come to visit this holy city from Berlin and was simply taken back at the state of affairs. Even your staff don't have the basic courtesy to make an announcement about the change of timings, and all this happens because you people do not care about passenger amenities or take it for granted that we have no options and hence travel with you guys. Moreover, your couldn't care less as the docile people of India, more so of Kolkata do not lodge complaints.

Can I have an answer as to when would be able to get out of this non-sense business or else just withdraw your flights from places where you think people are stupid enough to palate any sort of services given to them by you.
Would you take those irresponsible people of yours to task and save the passengers from being harrased till the time you withdraw your services to these smaller cities or honestly make an attempt to improve the conditions?
My pnr no.VFNKYN, flight no. 6E 716, date of journey 08/11/2016, Seat no. 13A.

Regards.

S.K.Chattopadhyay