[Resolved] Indigo Airlines — discount voucher issued but not working

Aungshuman Chakraborty

from Mumbai, Maharashtra

Address:

500080

Hello,
I got an text message pertaining to PNR no. EKLFKX, that if I shift I move my booking to another time I will get a voucher of 2200 INR. Accordingly I moved my booking to an earlier flight. Now when I am trying to avail the voucher, I am only getting a discount of INR 250, that to after many calls and 3 emails.
My question is, is this some kind of a joke? IN my books this is categories as cheating. I am not worried about the discount as I was happy that I could avail an earlier flight without any additional charges but why did you promise for an discount? And if you did, you must keep it. I really dont know how much this email will help but thought must report...
Regards,
Aungshuman
[protected]
[protected]@gmail.com

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May 4, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2019

IndiGo Customer Care's response Hi,

This is not the experience we want our customers to have. We believe that our customer relations team has responded to your last mail. We request you to kindly check and write back to the same email id so we may further assist you.

Regards,
Team IndiGo

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Comments

pranav konwar

from Mumbai, Maharashtra

I abhijit basumatary, I cancel my indigo ticket I'd no[protected], PNR no JLGFRX, but I have not received my refund, please check it

IndiGo Customer Care's response, Apr 2, 2019

Verified Support

Hi Pranav,

We have processed the refund in the travel agency account used for making the booking. Kindly contact the respective travel portal to claim.

Regards,
Team IndiGo