| Address: | Mumbai City, Maharashtra, 400099 |
PNR: MC9YWQ
We were 3 o[censored]s travelling. We had done the Web checkin. Since we were running late by 5 mins, we called Indigo Customer Service to inform them that we require luggage to be checked in and provided our PNR. On arriving at the Mumbai airport we wasted 30 to 40 minutes since 5.40 to tell the Indigo staff to help with just three small travel bags total weighing 22.9kgs so that we can board the flight. None of the Indigo staff was helpful. Instead Parker Visalia Ast Manager ID IGA3140 just refused. We had to pay Rs. 9000 extra for the next flight to Delhi. I spoke to Salman Ansari and Ashutosh Singh on the customer service helpline. They also refused any service. I have traveled by Jet before and their service was extremely customer friendly. Indigo staff Chaitra Kulkarni was rude to us and handled the luggage roughly. I will never travel by Indigo again or recommend it to anyone else ever. I will also make sure this complaint goes online for everyone to know how customers unfriendly Indigo is and how they loot the customers who have a Web check in and are just 5mins late. Indigo cannot help with just three travel bags. This is the service we paid for to Indigo. Worst flight experience. Was this information helpful? | 
Post your Comment