[Resolved] Indigo Airlines — don't allow to board flight | |||
Dear Sir, I would like to inform you that my flight 6E 312 indigo was scheduled departure at 8:00 am from Bengaluru to Bhubaneswar. We reached at boarding gate at 7:37 am after security check. They don't allow to board the flight. Even, I have done the web check-In at 6:21 am. Surprisingly, flight departed before the time (7:48). All the details web check-In, boarding pass after security check and flight tracker from your site is attached for your kind attention. I have requested to the boarding gate that my mom is serious and I have to go. They don't listen us. As I have done the web check in and got boarding pass, security check, Indigo staff should contact me at least. This is ridiculous behavior of Indigo. Thanking you. Best regards, Akshaya Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
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We understand you were unable to board 6E 312. As checked, you reported to our check-in counters at 07:29 hours for a flight scheduled to depart at 08:00 hours. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept you. As per our policy, check-in counters close 45 minutes prior to the scheduled departure and our boarding closes 25 minutes prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. Further, our staff offered you re-accommodation as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.
Let us know if you need further clarifications on the same, someone from our team will get in touch you.
Regards,
IndiGo Team