[Resolved] Indigo Airlines — don't want to die with indigo - distressful jaipur - kolkata 6e-237 flight

 
2 Reviews
India
 Sahil Khoravath on Jan 9, 2019
Faced a very bad experience on the indigo jaipur-kolkata flight. Everyone on board the jaipur to kolkata indigo 6e-237 flight had a narrow escape with death. The cabin started filling up with smoke, which made breathing difficult. The horrible part was no oxygen masks got deployed down. Adding more to chaos, the crew was falling short of supplying handheld oxygen cylinders to passengers who were finding it difficult to breath. All the passengers feared for their lives since the smoke kept filling up the cabin. Seeing such a dire incident in the flight, i was constantly praying to god to help us land safe so i could see my parents and grandparents at a family event for which i was travelling to kolkata. Somehow 30 dreadful minutes passed in flight and as the flight neared the airport, the smoke in the cabin had already swallowed-up all the visibility in the cabin of the indigo flight and many of us had reconciled to our fate! Now at this time, already some passengers were running out of breath. Finally, the flight landed but that was not the end of the torturing on board experience. We were forced to exit in a haphazard manner without proper assistance. Everyone was pushing hard for their lives and now the crew had totally lost the chance to accommodate exit in a safe manner since they were busy on their own. Running down the cabin we came down through the chute in the emergency exit at the back of the aircraft. Due to this i and one of my family members got some bruises and scratches all over the body. I know this was indigo's new airbus aircraft but iā€™m sure this was my last experience flying in it. Goodbye indigo, friends do not ever think of indigo again to fly. I would request to refrain flying indigo if you really value your money, life, and family.
Complaint marked as Resolved Feb 13, 2019

Complaint Status


[Jan 09, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jan 10, 2019
Hi Sahil,

We sincerely apologise for the inconvenience caused. Flight 6E-237 Jaipur-Kolkata made an emergency landing as a precaution at Kolkata due to suspected smoke in the cabin. The flight landed safely at Kolkata. Please know there was no earlier report of malfunction with the aircraft. Be assured, passengers safety is of paramount importance to us and we can't depart without clearance. While we understand this may have caused inconvenience to you, rest assured safety is number one priority at IndiGo. We appreciate your kind understanding.

Regards,
Team IndiGo
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useless words are written:
no name of passenger,
no time, no date of flights,
no boarding pass attached.
Such complaints is out of trust.

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    Indigo Airlines - don't want to die with indigo - distressful jaipur - kolkata 6e-237 flight