[Resolved]  Indigo Airlines — double booking and receiving no information

Address:

700064

From: arunava chakrabarti
Cf 333, salt lake city, kolkata 700064

Tel: [protected]

We travelled to varanasi from kolkata on october 25, 2018 by 6e 713 and from varanasi to kolkata by 6e 716 on 28th october 2018. Pnr al2wme.

While purchasing on-line my first attempt failed at 7:46 pm using my bank of india account. (Transaction ruled out).

I made a second attempt, and this time, i was successful. Payment amount inr 16, 692/- and this ticket had the pnr no. Al2wme.

I got no ticket, no msg from bank or indigo about my first attempt and took it as an invalid attempt.

However, today[protected] i got a call from indigo at 15:08 hrs saying that i had a double booking and got an sms that i had an additional pnr no. Lhy7ud, that i needed to cancel. I received no email regarding this booking, neither did receive any sms. On my onward journey, i was not even informed by indigo about this double booking and i purchased return tickets for myself (Arunava chakrabarti) and my wife (Ballari chakrabarti).

Finally, at varanasi, i verified and called the call center who finally cancelled my ticket bearing pnr lhy7ud. However, as the cancellation took place the penalty was heavy, and i am told that i will be getting back around 4000.00 only.

I request you to look into the matter. Please resend me any e-mail or sms that you sent for lhy7ud.

Finally, i request you to consider a refund of an appreciable amount out of rs.16, 692.00, as i had been completely unaware of the purchase of the lhy7ud ticket. Indigo sms was not received by me at any point of time.