[Resolved]  Indigo Airlines — economic loss due to delay in flight

Address:A/402, Rambha Tower, LBS Road, Gangawadi, Ghatkopar West, Mumbai City, Maharashtra, 400086

My flight is on 3rd Dec 2019 vide Flight No. 6E 1784 from Male to Mumbai. The departure was scheduled at 7.00 am and was expected to arrive in Mumbai at 9.40 am. Subsequently, it got rescheduled to depart at 2.10 pm and arrive in Mumbai at 5.50 pm on the same day. The issue is that I have a flight from Mumbai heading towards Kochi on the same day at 5.15 pm, the cost of which is non-refundable. Due to the rescheduling of the earlier flight, I will not be able to take my onwards flight from Mumbai which departs prior to landing of my flight from Male. On account of this, I will be required to cancel my booking of 5.15 pm flight and book another flight later in the evening. The next best available flight is at 11.30 pm in the night of 3rd December 2019. Hence, I will be required to pay highly additional amount in booking of the later flight. With the given background, I humbly request you to get me the cost of new flight reimbursed, since the same is due to airline mistake. It may also be noted that I will be required to extend my stay at hotel in Male due to delay in flight. Request for getting me reimbursed that too. Additional cost of flight is approx. INR 7450/-, hotel cost about INR 3500/-. Total excess cost to be born is about INR 11, 000/-.

Thanking you in anticipation.
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Oct 22, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2019
IndiGo Customer Care's response
Hi Hiren,

We are sorry for the inconvenience caused by the rescheduling of our flight. We always strive to keep our flights on schedule and cut down on causes of delay. But, if an IndiGo flight is cancelled or delayed for more than 2 hours or rescheduled for 1 hour earlier, you can either re-book on another Indigo flight or cancel. The re-booking is done at no extra charge and the entire amount is refunded in the case of cancellation. Please visit the link http://bit.ly/2gN0JGx to opt for alternate options or get a refund.
Hope you understand and see you on a 6E flight soon.

Regards,
Team IndiGo
Complaint comments 

Comments

My luggage was misplaced by indigo staffs.i had filed a case against indigo airline.very bad management
Geopaul4's reply, Sep 13, 2019
Mishandling of luggage and delay
IndiGo Customer Care's response, Sep 18, 2019
Verified Support
Hi,

We are sorry for the experience. Please share your booking reference/ PNR number via private message so we may look into it.

Regards,
Team IndiGo
Amount refound milega ?

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