[Resolved]  Indigo Airlines — Error Cargo delivery

Address:Netaji Subhash Chandra Bose airport , Kolkata

Dear sir/Madam, I’m using indigo flights to travel from and to for the past 2 years. Today earlier in the morning I dropped my parcel at Kolkata airport cargo by 8:50 AM and I booked my flight from Kolkata departing by 14:15 and arriving Varanasi by 15:30. And my cargo delivery address is Varanasi . Till now I didn’t receive my parcel and also spoken to operations managers and they are stating my parcel is at Lucknow . He gave me such a irresponsible answer that, the cargo will reach tomorrow 5PM to Varanasi. Such a worst experience using indigo cargo . Also last time I booked a cargo from banglore to kolkata on 21/04/2022, on that time my cargo arrival time is 14:30 but I received by 15:45. Totally unsatisfactory service from your side . Hereby I’m concluding that, due to your mistakes, I request you deliver my cargo parcel to my current location . Kindly reply me through email / phone .

Delivery address- Vishnu empire, Rewa railway station road, Dhekaha padra, MP - 486001.

Your operational manager name : Amitavo da

Airway bill no : 312/35709656.

Name : Praveen kumarasamy
Contact number : [protected]
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Jun 10, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 06, 2022
IndiGo Customer Care's response
Dear Mr Kumarasamy,

We're sorry for the inconvenience caused. We're informing our team to connect with you soon.

Regards,
Team IndiGo
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