Indigo Airlines — Excess baggage charge with prejudice and attempt of harassment

Address:	Mumbai City, Maharashtra, 410210
Website:	www.indigo.com

I would like to bring your kind attention towards how indigo staff behaved/harassed a minor boy who was on his first ride (Airline pnr ua5u83). He had three bags to carry. 1. Bag for luggage 2. A cabin baggage 3. Laptop baggage.
He went to airport with already check-in gate pass but was asked to get it re-printed. I fail to understand why it is required if you already checked in. This can be left to intelligent staff and great airline.
They did weighting of luggage baggage and cabin baggage combined and weight was 23.1 kg. Staff also said that only one cabin baggage is allowed but i have never seen any airline counted laptop bag into number of cabin baggage. Cabin baggage+laptop weight was 8.1 kg and they asked to pay rs. 500. Boy insisted that, it has some eatables and water bottle, which he will use in next 2 hours before getting into plane. If you discount this, weight is not such that it can be charged. Staffs told he do not want to talk any more and again asked to pay rs 500 citing it is going to be rush after some time and he may miss flight. He was charged rs 500. Then he finally asked to put both my the baggage into luggage.
My point is that this is the case of deliberate case of harassment/money extortion case from a minor boy.
Request you own assessment and assertive action against staff & i never could see such case. Staff might have earned 500 rupees for great airline but tarnished image of airline.