Indigo Airlines — Excess Baggage Claim Receipt

Indigo Airlines — Excess Baggage Claim Receipt

R Rutz1 Jun 17, 2023 Jun 21, 2023 This thread was updated on Jun 21, 2023

Hello! My husband and I traveled from Pune to Delhi on 01-June-2023 (PNR G14Z4B) and were charged INR 16040 for excess baggage, which we should have not been charged in the first place, as our class of travel allowed us 2 bags per person. I am unable to download the receipt for this payment online. Could you email me the detailed receipt at [protected]@sloan.mit.edu, please, so we could submit a request for refund/reimbursement? Thanks, Rutu Manchiganti Was this information helpful? No (0) Yes (0)
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IndiGo Customer Care

from Delhi, Delhi

Jun 21, 2023

Verified Support

Dear ma'am,

We request you to kindly get in touch with the marketing airline through which you booked the tickets. They will be able to assist you regarding this concern.

Regards,
Team IndiGo

Rutz1's [Complaint's author] reply, Jun 21, 2023

Hello!

I did. I was asked to get in touch with Indigo - to at least get the detailed receipt as they are not able to access the information.

Thanks!