[Resolved]  Indigo Airlines — excess baggage payment for international customers

I had booked the flight online and had worst experience because of online portal it is completely misguides the user. I made a to and fro booking from hyd to raj and raj to bangalore with in same booking and also paid for 30 kgs excess baggage. I have also called customer care and also enquired if i could add extra allowance as per international rates at airport and answer was yes at that time. To my shocker after getting on to checkin counter i was told i need to pay for excess baggage as the payment was only made for rajamundry to banglore and not both ways. I was happy to pay the excess as per international guidelines for luggage to my shocker they asked me to pay as per domestic. I have requested to swap the payment i have made for return luagge allowance they denied. I spoke with all managers in hyderbad airport and reception and they said as it was online they couldn’t do anything and i have managed to call customer care after 1 hr of wait and discussion nothing happened and i finally ended up paying 6000 rs/- extra for nothing... I have spent almost 3-4hrs going to each of these desks and people.. None from airport base or customer care supported.. This is not the way to deal with international customers.. I am looking for a complete refund of 6000 rs/- that i have paid for the pain i have gone thru and misleading info i was given. I am unable to attach boarding pass and payment receipt but happy to share if airlines comes fwd..
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Oct 4, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2018
IndiGo Customer Care's response
Hi,

We regret to hear about your experience and request you to share your booking reference/ PNR number so we may look into it.

Regards,
IndiGo Team
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