[Resolved]  Indigo Airlines — Exploitative practices wrt seat booking

Address:

India

I booked a ticket with Indigo by paying a fare of Rs.7448 from Mumbai to Nagpur scheduled for 17th Aug 2022, 13:45 pm departure. After this hefty amount, it is asking me to further pay to book a seat!!??

Almost 70%-80% of the flight is shown as paid seats. With Rs. 7448 have I not bought a seat on the flight so I could travel? What is this money paid for if a seat cant be allotted? Why am I required to pay over and above this fare? There could be a few nominal 10-12 premium seats, which is understandeable. What is this practice of making the entire flight seats as being made as paid seats?

A resolution would be to allow the passenger to book seats freely without extra payment except for premium/business seats.

The current practice is clear exploitation, and I genuinely feel this needs to be heard in court and directives issued to stop this exploitative practice asap.