[Resolved]  Indigo Airlines — Extra amount collected - Flight delayed

Sir, I am 68 years old worked as Professor in Pondicherry University and retired, travelled from Varanasi to Delhi and Delhi to Chennai on 8th Jan.15 by Indigo. In Varanasi itself the flight 6E-119 (PNR T3FHVL) was delayed. It departed at 15.25 p.m. instead of 14.50. The flight was further delayed in the air and landed at Delhi at 17.10. I have informed the ground force to help me in getting my boarding pass to Chennai flight 6E-289, PNR BY9IQ. The gentleman informed through cell phone. I collected one suitcase and rushed to the departure counter at Delhi to catch flight 6E-289 at 17.30. In counter the staff informed me the gates are closed and asked me to contact MS. Pallavi, Customer Services. She was so arrogant, unprofessional and treated me very disrespectfully. I informed her about the 6th Jan.15 incident. I requested her to issue the boarding pass in the next available flight to Chennai 6E- 287. She informed me to pay 3834 rs for the next day flight at 06.40 am and no seat was available in 6E- 287. I insisted that I must travel today itself. She collected 8242 rs. and asked me to collect boarding pass. The receipt and ticket are enclosed. Pl. note the PNR number is same and the flight No. was written by MS. Pallavi. The incoming as well as connecting flights were Indigo. Why I have to pay excess amount? The delay of the flight was not my fault. I flew from Chennai on 6th Jan.15 by 6E-284. This flight was delayed and took off at 10.00 am. and reached Delhi at 12.50pm. I collected my one suitcase reached the departure counter. I handed over my ticket for 6E- 118, pnr LB1RHA. In counter, the staff informed me the gates are closed. The counter staff (Mr. Sardhar, sorry I did not note his name) phoned to one lady staff and she advised him to issue boarding pass to next available flight 6E- 176 at 16.30pm. I was issued boarding pass without charging any extra amount. The delay of the flight was not my fault. Why she has charged excess amount of 8242 rs.? I request you to kindly reimburse the excess amount collected. This is for your kind perusal and necessary action. Prof. Govindarajulu N. Email: [protected]@gmail.com Bank particulars: IFSC Code: ICIC0000056, A/C No.[protected], Puducherry.