Indigo Airlines — extra baggage allowance charges by indigo

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Dear team

Thanks for your response.

I would like to mention my last experience with indigo during my thiruvanantpuram-kolkata trip on 12.01.18. I was travelling with my wife under pnr heqg2q. It was a very bitter experience with indigo among my several travelling with it. I was at check-in counter at thiruvanantpuram airport to check-in my luggages and to get boarding pass. The lady staff of lndigo at the check-in counter (I don't know her name, it can be traced through boarding pass issuing user id), asked me to put all my luggages including hang baggage at the belt. The check-in luggages were under the baggage limit of 30kg. She asked me to weight my both the hand luggages which were cumulatively within the baggage limit of 14 kg. But she asked me that she would allow only if a single hand baggage is within 7 kgs. My baggages were around 3kg and 11 kg; even after my repeated requests she didn't turn up and asked me to make two separate baggages of 7 kgs each else i would have to book it in extra luggages. After a long argue she didn't allow me to carry it in hand baggage and booked it in check-in luggage and charged me a sum of rs 3300/- as extra luggages.

Now, i want to know to which extent it is viable. Of how many passengers do indigo weigh their hand baggage? Why was i harassed by your employee?