[Resolved] Indigo Airlines — extra bill and unprofessional behaviour of indigo airlines | |||||
Dear indigo team, I am totally disappointed the support you provided for this pnr qcuegz traveling from mumbai to bhubaneswar on 22 feb 2018. Please find the trouble that i faced on that day: I with my wife had booked a flight from mumbai to bhubaneswar at 10:20 a. M and the boarding time was 9:35 a. M. I have reached the counter at 9:40 due to delay of international flight by 45 minutes but your support staff did not allow for only 5 minutes. After i explain the situation they ask me to wait to check the availability of next flights. Vijaya from the customer support ask me to come at 14:15 to check the availability of next flight and ask me to pay another 2000 if any flight is available. When i reach the counter your support person informed me that to pay a full amount of another 23000 for which i said no to her. Then she talk with vijaya and told me there is only one ticket available but i showed her with my mobile that there is 2 ticket available but she said it is showing wrong information and she ask her desk and showed me only 1 ticket is present for that day for which i can not travel. I request her to book for the next day but she said i need to pay whole amount for which i refuse to go for it and after whole day frustration i return back around 16:00 after a stressful day. On 23 feb 19:38 i got a mail that there is another rs 2000 pending which surprised me very much. Few point i want to mention here. Your customer support in mumbai is not friendly at all. They told me lie and keep me waiting for whole day and with out any confirmation from my end they send me a mail on the next day that they booked a ticket and i need to pay for that. What i lost as a customer : Lost money of rs 11100 for missing boarding pass for 5 minute which could have been avoided + i have to book a lodge and another flight which cost me another rs15000. I lost faith and trust for indigo service. Whole day waiting in airport. Please make sure this complaint a high priority one and resolve this issues. Thanks, Sukanta Was this information helpful? | |||||
Mar 31, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 28, 2018 IndiGo Customer Care's response Hi Sukanta, We're sorry to hear that your trip did not go as planned. We have investigated the matter and would like to summarize our findings for you. You were booked to travel on flight 6E-533 from Mumbai to Bhubaneswar which was scheduled to depart at 10:20 hours on 22nd February 2018. As you may be aware, check-in counter closes 45 minutes prior to departure time. Based on our records, you reported at ¬¬09:42 hours which is 38 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff were unable to accept you for the flight. At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to seat availability which we understand was not available therefore re-accommodation charges of INR 2000 have been waived off from the reservation. Further, you can claim refund under reservation number QCUEGZ, towards the Passenger Service Fee and User Development Fee, to the account used to make the reservation. To initiate refund of no-show taxes click on this link http://bit.ly/2aUXQxd As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team | |||||
 2 Comments | |||||
Comments
Sir, I m at vadodara airport & ask to executive tahannum for Mumbai flights in march but he replied me for Feb month, I asked her 3 times but she is not giving satisfactory answer
IndiGo Customer Care's response, Mar 3, 2018
Verified Support
Hi Bharat,
We regret the experience. Please share your contact number so we may contact you at the earliest in this regard.
Regards,
IndiGo Team
We regret the experience. Please share your contact number so we may contact you at the earliest in this regard.
Regards,
IndiGo Team
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I have also spoken to customer care but issue has not been resolved.
Thank you for bringing this to our attention. We have forwarded your feedback to our relevant department. An internal action will be initiated in order to enhance our future services.
We value your insight and we do hope to welcome you on-board soon.
Regards,
IndiGo Team