[Resolved]  Indigo Airlines — extra charge for tickets

Address:

Vadodara, Gujarat, 390021

I landed in chennai international airport on 14th november morning 0300 hours and had a connecting flight to ahmedabad from domestic terminal at 0455.
The baggage claim conveyor belt no.3 at terminal got stuck and our luggage got delayed by 15 minutes. We then had to run to domestic terminal which does not have any means of internal travel. This was my first time at chennai airport. After a long queue at the security check up which was not organised at all (Because of some repeated check ups of passengers others were suffering from delay). Finally when we reported at departure gate by 0445 hours they had already closed the boarding and refused boarding to us.
We then had to undergo humongous discussions and meetings with everyone present on the airport from team indigo to explain the scenario again again and again, we were then informed that for the delay caused due to failure of conveyor belt by airport the airlines are not responsible. We were charged extra for our travel stating the fact that delay caused by airport is not under the purview of indigo and for change in flight extra charges will be levied. We tried to explain our scenario where we were not in the fault. They also called up the terminal to cross check if the delay actually happened. Even after confirming the same the change fee was still charged from us. They informed that we can claim for the fees from airport as it was caused due to delay on the side of airport.