Comments
Hi,
I find it really surprising that you are unable to understand my concern here, when I read your response quoting "Since you reported late, our staff was unable to check you in on the same flight", since you noticed that I was late but forget to take into consideration the 'causal factor' for my late arrival at the window. But I still have hope for justice and would like to bring into your notice the fact that I arrived late at the window on the particular day as your website servers did not allot me the boarding pass and the baggage tag at the time of web-checkin which I did 8 hours before. Had I got the boarding pass and the baggage tag previously only, I would not be compelled to stand in the queue at the airport and consequently be late for the flight.
I request you again to check your website servers logs/records and find out why were the 2 items not alotted to me after my successful web checkin.
Regards,
Aakash Verma
[protected]
I find it really surprising that you are unable to understand my concern here, when I read your response quoting "Since you reported late, our staff was unable to check you in on the same flight", since you noticed that I was late but forget to take into consideration the 'causal factor' for my late arrival at the window. But I still have hope for justice and would like to bring into your notice the fact that I arrived late at the window on the particular day as your website servers did not allot me the boarding pass and the baggage tag at the time of web-checkin which I did 8 hours before. Had I got the boarding pass and the baggage tag previously only, I would not be compelled to stand in the queue at the airport and consequently be late for the flight.
I request you again to check your website servers logs/records and find out why were the 2 items not alotted to me after my successful web checkin.
Regards,
Aakash Verma
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
5608
Pending
14
Resolved
2885
View all 5608 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
We regret the experience. Your boarding pass was generated at 0424 hrs for your first flight scheduled for departure at 0850hrs. The check-in counters close 60 min prior to departure time. Since you reported late, our staff was unable to check you in on the same flight and re-accommodated you to the next available flight with nominal charges of INR 2500.
We look forward to your understanding.
Warm regards,
Team IndiGo