[Resolved] Indigo Airlines — extra money spent

leensbhumra

from Pune, Maharashtra

Address:

Pune, Maharashtra, 41102

1. My son's flight was scheduled to take off at 8.50 pm.

2. My son cheques at the counter 7.00 pm.

3. Which is one hour fifty minutes prior to takeoff.

4. Your ground staff at delhi airport refuses him boarding pass saying he is late. (One hour 50 mins is late.)

5. He has to buy another ticket spending rs. 11, 000/-

6. I want my son's hard earned money back.

7 why should he pay for their mistakes.

Name : avinav bhumra

Date of travel : 5th nov

Destination : delhi to pune

Pnr : z8brsl

Flight no : 6e-671

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Mar 30, 2018

Complaint marked as Resolved

Nov 29, 2017

Updated by leensbhumra They have to reimburse the money which my son has paid for no fault of his.

Verified Support

Feb 20, 2018

IndiGo Customer Care's response Hi Leena,

Thank you for taking out time to communicate with us.

At the outset, we apologize for delayed response. With reference to your complaint, we have investigated the matter and would like to summarize our findings for you.

The passenger was booked to travel on flight 6E-671 from Delhi to Pune which was scheduled to depart at 20:50 hours on 5th November 2017. As you may be aware, check-in for our flight closes 45 minutes prior to departure. Based on our records, passenger reported at 20:14 hours which is 36 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff were unable to accept you for the flight.

At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination.

Further, as checked our customer relation team have already provided you waiver of re-accommodation charges purely as a customer service gesture. As always, we were happy to have provided assistance to you and would request your understanding in this regard.

We look forward to serving you on board again.

Regards,
IndiGo Team