[Resolved] Indigo Airlines — false promise

chinmoy1977

from Delhi, Delhi

Address:

700156

On 30 march 2019, i was returning from kolkata to muscat. On reaching the kolkata airport, indigo employee "vidisha" requested me to change my flight to a different one (Kol - raipur 6e-324/ raipur - mumbai 6e-804/ mumbai - muscat 6e-81), and they offered a gift voucher of rupees 8500. So, in stead of 2 flights, i needed to take 3 flights. I accepted to help as i am familiar with this route.
I am still waiting for the gift voucher which they promised to send me via email. So, kindly let me know, what happened to the 8500 voucher.
I complained via customer care with a case reference number of crn[protected]r5y7k0. There is no reply till now.
Kindly contact via email if needed (Not by mobile phone).

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May 19, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

IndiGo Customer Care's response Hi Chinmoy,

We are sorry for the inconvenience caused. As checked, our Customer Relations team has assisted you in this regard.

Regards,
Team IndiGo

Apr 11, 2019

Updated by chinmoy1977 yes, i received reply from Mr Rahul Kumar Singh promising that voucher will reach to me within 48 hours.
But nothing of that sort happened till now (approx. 72 hours has passed).
I am following this issue, only because, i believe corruption is there everywhere. It is possible that voucher is generated, but not in my name. Anyway, indigo shall find it out.
thanks
chinmoy Roy