[Resolved] Indigo Airlines — fast forward complaint

AARYA Endeavours Pvt. Ltd.

from Delhi, Delhi

Address:

New Delhi, Delhi, 110024

Pnr wbkkhf

We had purchased fast forward for our flight with above mentioned pnr.

We checked in for our flight in the fast forward line. However our bags were the last to come as the person in goa who checked us in had not put the ff tags. We were in a huryy and that is why purchased ffd, however the purpose and money went waste.

We are frequent fliers and were very upset with your ground staff.

Even the air hostess n the flight were not accomodating as we wanted to change the pre booked meal. If it is available we should be able to change.

Very upset with indigo.

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Nov 28, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2018

IndiGo Customer Care's response Hi,

Apologies for the discomfort. We have asked our concerned team to review your case on priority. Please bear with us. We shall respond to you soon.

Regards,
IndiGo Team

Verified Support

Oct 27, 2018

IndiGo Customer Care's response Hi,

We are concerned to note your experience during your journey with us from Goa to Delhi and deeply regret the inconvenience caused to you due to the late arrival of your checked-in baggage.
Our endeavour has always been to provide a hassle-free experience for all our passengers and to deliver Fast Forward checked-in baggage at the destination on priority. We would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this in the future.
Since you paid for the Fast Forward check-in service, we wish to refund INR 400 to the account used to make the booking. Further, we would like to Inform you that the snacks were served. based on the pre-booked preference. Also. you may purchase the meal from the available in-flight menu. We look forward towards your in understanding in such situations.

Regards,
IndiGo Team

Verified Support

Oct 27, 2018

IndiGo Customer Care's response Hi,

Kindly get in touch with travel agency used to make the reservation to claim the refund.

Regards,
IndiGo Team

Verified Support

Oct 27, 2018

IndiGo Customer Care's response Hi,

As checked, the amount of Fast Forward check-in baggage service is received through the card. Hence, we have refunded the amount in the same card and will reflect within7 working days.

Regards,
IndiGo Team