[Resolved]  Indigo Airlines — faulty online re-accommodation system

Hello sir,

I got cheated by the indigo air booking system; it is faulty. Please help! I think it is designed to cheat.

I have a pnr for a gau-pnq journey (Ymfgjh). I have been repeatedly receiving an email (Reproduced below) from the last several days. It keeps on creating the impression that there is a major disruption in my gau-pnq journey. Nothing has changed; not even the timings. The only change is a change in flight number.

Out of curiosity, i clicked on the given linked and saw that it gave me a few flight options. The original flight booked had no change in timing (Just a flight number change). Out of curiosity, i selected an alternative flight and clicked; expecting me to be taken to a page where i will be asked if i want to confirm. However it took me to a blank page where the message was something like this “please try again or contact our call centre at +91-[protected] or[protected].”. This is attached. Before calling the call centre, i checked my flight details online, and to my surprise saw that my return flight had been changed by the system (Despite it giving me the message that it cannot be done online). I did not want it to be changed at all. Then i called up the call centre, and the agent started talking like a parrot about your rules and regulations, ignoring the customer’s issue with the fact that your online booking system is faulty, and i got cheated by it.

I did not want the change in flight. I was trying to figure out how this works. Indigo cannot force customers without asking them to confirm (Like they do otherwise) and sending out a false message. Please help!!!

With warm regards,

Parthajeet

Email from indigo

Dear 6e customer,

Greetings from indigo.

This is in reference to your booking under the pnr ymfgjh.
We regret to inform you that your current itinerary has been revised due to operational reasons.
The revised flight details are given below:
6e-6248/ 746, on 23 apr gau-ccu/ccu-pnq[protected]/[protected], scheduled to depart at 2030 hrs and arrive at 0220 hrs.

To stop receiving repeated notification, we request you to accept, choose alternate flt or cancel at no charge by clicking here.

If you were already aware of the revised schedule, kindly ignore this email.
• download our app http://mobile.goindigo.in to check flight status
• follow us on twitter at #indigo6e
• you can send sms: st [space] flt number [space] date in ddmm format to 566772 to know your flight timings
• call us at[protected] or [protected] we look forward to serving you on board soon.

Regards,
Indigo