[Resolved] Indigo Airlines — few check-in counters for large no. of bookings

Vamsidhar Boddula

from Hosur, Tamil Nadu

Address:	Hyderabad, Telangana
Website:	www.goindigo.in

There are very few Check-in counters in RGIA airport, Hyderabad among which only 70% are operating.
A very large bookings are done for IndiGo Airlines.

Due to which we need to wait for 1 hour in queue for Check-in.

On 19 July 2019, I have arrived to Check-in counter at 6.00 am.
Flight 6E-6211, departures 7.20 am.

Due to heavy rush and limited counters, I could not able to Check-in on time.

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Aug 26, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Jul 19, 2018

Updated by Vamsidhar Boddula PNR KEE1GJ

Jul 19, 2018

Updated by Vamsidhar Boddula I have booked flight 6E-6211departs 7.20 am at INR 3308.00.
It seems they have intentionally delayed the Check-in process with limited counters and I have missed my flight.
It forced me to book the next flight IndiGo 6E-879 at 10.35 am with same PNR KEE1GJ with abnormal price of INR 8113.00.
Along with me four other passengers missed their flight due to limited Check-in counter.

Verified Support

Jul 20, 2018

IndiGo Customer Care's response Hi Vamsidhar,

We regret the inconvenience caused. Please allow us sometime while we look into it.

Regards,
IndiGo Team

Verified Support

Jul 26, 2018

IndiGo Customer Care's response Hi Vamsidhar

We have investigated the concern and would like to summarize our findings. You were booked to travel in flight 6E 6211 from Hyderabad to Visakhapatnam, which was scheduled to depart at 07:20 hrs on 19th July 2018. As per our policy, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Also, we would like to inform you that incase of long queue at counter, our team tries to expedite the procedure and help passengers with nearby flight time. Since our check-in counter was already closed at the time of your reporting, our staff was unable to accept you for the same flight.
Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We would request your understanding in this regard.

Regards,
IndiGo Team