[Resolved] Indigo Airlines — flight 6e-5383 from hyd to mumbai on 14/08/2019 | |
My flight 6e-5383 from hyderabad to mumbai scheduled to take off at 10.35 pm took off at 10.55 pm from hyderabad.in-flight announcement during takeoff "it will take 1 hour and 15 minutes to complete this journey". Started descending at mumbai by 12.50 am to a point where buildings were at eye level and had a sharp vertical lift suddenly. Flight was diverted to ahmedabad citing bad weather conditions. Being on a window seat there was not a drop of rain and 100% clear visibility outside. Landed at ahemdabad at 2 am, kept all passengers waiting in flight offered chips and a small bottle of water. Took off from ahemdabad at 3 am and landed at mumbai by 4 am. There was no compensation for the time delay and inconvenience caused. I need a 100% refund of the booking amount or more for the time delay. A 1 hour 15 minute journey turned to 5 and a half hours end to end. Absolutely ridiculous from indigo. Was this information helpful? | |
Oct 12, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 IndiGo Customer Care's response Hi Prajwal, We regret the inconvenience caused and would like to inform you that flight 6E 918 was diverted due to Air Traffic Congestion in Mumbai. Our operations are dependent on various factors such as runway availability, air traffic congestion etc. which are beyond our control and determine our on-time performance. Safety of our passengers and crew is o[censored]tmost priority. Please be assured that your feedback has been shared with the concerned team for further review. Regards, Team IndiGo | |
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