[Resolved]  Indigo Airlines — Flight

Address:

TEL AVIV

On April 14, 2022, I booked a one-way flight ticket for April 20, 2022
From Abu Dhabi to Delhi via MyTrip agency
with INDIGO airline
LUWWXR) PNR, order number LKNFE5)
About an hour after I placed the order on the website, I found out that on this date (4/20/22)
We have a Jewish holiday of Passover - and I'm not allowed to fly - I made a mistake in calculating the dates.
I'm Jewish, religious, observant and don't use public transport on holidays - I've never done it.
Immediately, I tried to contact the company and cancel. or advance the flight date and I was not able to get a response from the MYTRIP company
I wrote a request to the INDIGO company on Facebook - and they said that I would receive a credit for the flight ticket within a few days. - I was promised credit for part of the amount and then for the rest. Emphasizes: I was promised a full refund! (probably through the agency)
(I am attaching the correspondence with them on Facebook)
It is important to note ! I still haven't received any credit on the card! - Apparently Mytrip should credit me.
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Part 2 - the most important!
In the meantime, I ordered a new ticket for two days earlier because of the holiday.
for the date 19.4.2022
First ticket - from Tel Aviv to Abu Dhabi through the WIZZAIR company (everything went fine)
Second ticket - from Abu Dhabi to Delhi on an INDIGO flight
Through the MyTrip Flight Flight agency: 6E 1836 booking number JPETHQ)
I arrived on a WIZZAIR flight to Abu Dhabi, - passed safely.
After several hours of waiting at the check in, when it was time to board the flight
From Abu Dhabi to Delhi - (INDIGO flight that I purchased from the MYTRIP agency)
The clerk told me that I am not allowed to board because the credit card I used to pay for the flight is not in my name
They required me to show a card ending in the digits 1499
I was helpless - I showed them my credit card from which the transaction was made
I showed them the payment in the bank account
The flight ticket is in my name
And they refused to accept it
I started crying and begging. I told them that I had a holiday, and I had to get to my destination on time.
And it didn't interest them. They were tight-lipped and said that if I continued to cry they would not treat me.
The Indigo clerk really shook his head, he kept talking to other people and ignored me, he refused to explain to me what the problem was.
I tried to get MyTrip through family members who tried to help because I was without a SIM CARD
No one gave me an answer and it was already too late.
The time was 01:00 at night. I did not order to board a flight.
I was left alone in a field hungry, crying and without any explanation of what happened.
The other clerks also ignored me. And they treated me in an alienated and bad way.
I walked around the field, without any address or anyone to talk to
I looked for Indigo's management even though it was already too late
_
I stayed at the airport. I slept in a toilet cubicle all night - because I couldn't find another place (and that was after I was taken out of another toilet cubicle) I didn't want to leave the airport late because I don't know the area.

In the morning I took a room in a hotel near the field at a cost of 80 dollars (I have a receipt)
I arrived in Delhi on 20.4.22 in preparation for the holiday
Unfortunately I lost a train ticket to my first destination. A card that I purchased in advance (card attached)
I had to celebrate the holiday (of Passover) at a certain destination in India and unfortunately I didn't get there because the landing was close to the time of the holiday
And I couldn't take a train or a flight - because like I said, I'm religious and I'm not allowed.
It caused me great grief
I had no choice but to stay for several days in Delhi - even though this was not my plan
And it was very difficult for me to stay there (because our holiday is connected to Shabbat between April 20-24
I had a very difficult time on the trip, my plans changed a lot, the family I was supposed to visit for the holiday left and I didn't have time to meet them on the holiday as I had planned.
I felt injustice because my trip was not long and this time was very precious to me

I demand:
First of all, a full refund for the first canceled flight - the Indigo company confirmed the cancellation and the full refund for me (LUWWXR) PNR, order number LKNFE5)
Secondly, adequate compensation (!) for the second flight - on 19.5.22 I was not allowed to board the flight even though I paid for the ticket. Flight: 6E 1836 booking number JPETHQ)

Flight from UAE to DEL (Abu Dhabi to Delhi) flight date April 22
Canceled with the approval of INDIGO airline I deserve a full refund from the MyTrip agency
LUWWXR PNR,
LKNFE5 order number
Price: $109
CARD : 4814 YISKA SHMUELI

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Flight from UAE to DEL (Abu Dhabi to Delhi) flight date April 20
I was not allowed to board the flight even though I paid for the ticket
. Flight: 6E 1836
booking number (JPETHQ)
Flight price: £ 90.76
CARD : 4814 YISKA SHMUELI

I want to point out that I received shocking treatment from your official - at the airport in Abu Dhabi
The clerk behaved badly, ignored me because I was crying and he didn't want to talk to me and explain to me what the problem was. I paid a lot of money
I demand adequate compensation for the heartache I went through.
If not, I intend to tell my story wherever possible and also check the possibility of filing a claim with the help of a lawyer.

I'm connected to large groups of travelers, and if you do not compensate me I will have to post my story and warn people not to book through you.

I travel a lot to India, and around all of the world. if you will prove to me that I can trust you I can book through you again.

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