[Resolved] Indigo Airlines — flight cancel refund | |||
Dear Sir/ Madam, i booked a return ticket PNR KFB1WT, from HYD to VNS on 15th Mar 2018 flight no 6E-915, and return on 22nd Mar 2018 flight no 6E-383. I have 1 SMS and 1 mail who's below attachment but customer care says resend again on 14 Mar in night 9:14 Pm reschedule but i have no any mail or SMS till date and time. i received 1 call from customer care on today 15/03/2018 between 11:30 or 12:30, your flight no-show. today i am contact 2-3 time with customer care he says we have process no-show refund no full refund, i have send send reschedule sms and mail but i have no any sms, mail and call. so we request Sir/Madam pls release full refund because i have no any more sms/mail/call from customer care or any other Indigo's office.Pls...pls Thanking You Sanaullah Shaikh Was this information helpful? | |||
Apr 16, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 16, 2018 IndiGo Customer Care's response Hi Sanaullah, We regret to hear about your experience. As checked, your flight 6E-915 was canceled and an alternate option was provided to you via email /SMS. In case of cancellation, passenger is provided with an reschedule option for their flight or they may opt for full refund. Since, you didn’t opt for refund our team rescheduled your travel in the next available flight. Further, we understand that you did not report for the rescheduled flight. In order to assist you further we are forwarding the case to our customer relations team. Regards, IndiGo Team | |||
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Flight id -6E 486
We regret the inconvenience caused to you. We would like to clarify that You will receive GST invoice for the amount paid at the airport which will be generated in 15 to 45 working days and same will be forwarded at the registered email id or you may visit this link http://bit.ly/2gmGLD2 to download it from our website. Further, we would like to assure you that your feedback has been taken into account to avoid the recurrence of such incidents.
We look forward to serving you on board again.
Regards,
IndiGo Team