Indigo Airlines — Flight cancelled at the last minute without any notification

Indigo Airlines — Flight cancelled at the last minute without any notification

S ShubhM from Bengaluru, Karnataka Jan 15, 2022 Jan 18, 2022 This thread was updated on Jan 18, 2022

I booked a return flight from Indore to Nagpur for travel from Tuesday, 7th Dec 21 and return on 8th Dec, 21. On reaching the airport, I got to know that the flight is cancelled (even after generating the boarding pass), and they have shifted me to another flight which reaches late at night without even notifying. There was no notification for the flight change and I couldn't take that flight as it was reaching very late. Due to airline's negligence, I had to travel all the way from Khargone to Indore and lost my working day. I explained this to the Indigo representative at the airport, but they casually said that since they moved me to a different time, they don't need to notify me. PNR: MGQFMY Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Jan 18, 2022

Verified Support

Sir,

we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.

Please be informed that a notification was sent on your registered email address citing the changes that were made to your PNR MGQFMY. We advise passengers to give correct contact details so they can receive timely updates about any changes.

We have now processed a full refund for your PNR. In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
We look forward to your kind understanding.

Regards,
Team IndiGo