[Resolved] Indigo Airlines — flight cancelled last moment & no reimbursement for stay/alternate booking
Mumbai, Maharashtra, India
ViVikramm1985 on Jan 25, 2019
I had booked a flight from delhi to mumbai on jan 18, 2019 for 5.15 pm departure from delhi at around 1.19 pm that flight is cancelled due to bad weather however it was a sunny day & other airlines were plying passengers. Next available flight option was for 3pm & indigo was not giving alternate option through other airline. I had to stay additional day in delhi which costed htoel accommodation of approx inr 5000 & additional cost for booking next day morning flight inr 8, 408. Indigo is not cooperating to refund the amount.
Complaint marked as Resolved Mar 7, 2019
[Jan 25, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Feb 04, 2019
We are sorry for the discomfort you had to face. The flight was cancelled due to bad weather at Delhi airport. We hope you'll understand it too that delays due to bad weather are unpredictable and beyond our control. Further, our team had tried their best to assist you by providing alternate flight. For more information, you may visit the link https://bit.ly/1Xaz2Ul and see clause 'Schedule, Delay and/or Cancellation of Flights' read 13.2. However, your feedback has been duly noted with us.
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