[Resolved]  Indigo Airlines — flight delay 6e 223 on 20/01/2018

Address:New Delhi, Delhi, 110019

The flight was preponed to 10 am due to republic day restrictions from original time of 10:35 am.

However, without any reasons or explanation, flight was delayed to 12 pm with passengers sitting inside the plane. People either kids are made to wait inside the flight for 2 hours and no satisfactory explanation has been given.

While i am writing this complaint, we are still inside the plane, hoping that it takes off on time.

Redoculous inefficient ivr system. That despite accepting the message multiple times, one keeps getting the phones regarding pre-ponement of the flt.

Despite pre-poning the flt timings, the flt gets delayed with passengers sitting inside the flight

Absolutely no satisfactory explanation given

Cheers, anurag bhatia, 20 d
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Aug 6, 2021
Complaint marked as Resolved 
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Hi Anurag,

We regret the inconvenience caused. As checked your flight has been delayed due to the late arrival of incoming aircraft/ congestion on the previous sector. We know that the flight delays aren’t a pleasing experience & we truly regret this experience. However, our endeavor is to ensure our passengers hear and acknowledge the revision on call / SMS so as to avoid repeat of calls. We will take this as a feedback and inform the team internally.

Regards,
IndiGo Team

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