[Resolved]  Indigo Airlines — Flight delay due to staff negligence

Address:

Mumbai City, Maharashtra

Hi i was travelling on Indigo airline on 22nd march from Ranchi to Mumbai, My PNR No is KBJVGK and flight no is Indigo 6E 467. This flight was delayed by more than one and half hour and purely because of negligence of Indigo staff on ground. Flight landed in ranchi almost on time, weather was good, and also there was no technical fault. This was informed that flight was delayed because there were 13 infants on board and as per DGCA rule if its flying over sea, flight cannot carry more than 12 infants, and eventually all ground staff started negotiating with all 13 families to convince one family to get off the plane. and this process took more than one and half hour and we as normal consumer suffered in between. This is pure negligence and should not be tolerated by anyway and cannot be justified by simply saying sorry which i got when I called their call centre. I am not only demanding a compensation but also asking for a written apology letter from company. Regards Ravindra Dasoundhi