Indigo Airlines — Flight delayed

Address:

Hyderabad, Andhra Pradesh, 500029

Indigo
India,
Andhra Pradesh

Consumer complaints and reviews about Indigo
sunainasrivastavas

Feb 18, 2017
flight delayed
I had booked an Indigo flight 6E416 from Bangalore to Hyderabad on 9th December 2016 at INDIGO counter, agreeing to pay high fare since i had to reach Hyderabad early. The departure time of the flight was 22:15pm. After reaching the boarding gate I was told that the flight was delayed by 2 hours, waited there, again we were told that its delayed by another hour and this went on till 2:15 am in the morning and finally we were asked to board the flight, I had to wait at the airport from for almost 5 hours, and the flight was delayed by 4 hours without any reason being given to us. Most of the passengers were frustrated and did create a hue and cry and refused to board the flight till we get the refund of the ticket, but the staff there requested us to board the flight and told us that customer care would help us with refund, and departed only at 3:00am in the morning.Have been waiting for a response from customer care but there was none. Hence i am formally complaining on this. I want them to refund the ticket amount of Rs11140 which had paid which was a very high fare to board the earliest leaving flight and instead of early i reached must later only the next day in the morning. being a lady and travelling alone it did cause lot of stress and tension to me and my family members that i was waiting at the airport and was travelling in the midnight, and the airlines staff never bothered about the inconvenience to their travellers. Recently i was not allowed to board a flight at Hyderabad airport just because of one minute delay and had to purchase another ticket and they dont care when they delay by 4 hours . I definitely need them to refund this ticket amount