[Resolved] Indigo Airlines

[Resolved] Indigo Airlines — flight delayed

S Sandeep Sushma from Chennai, Tamil Nadu

Hi, We booked a flight for 4pm pnr: mjeu4u as we have our wedding reception at hyderabad on 10-may and the flight was keep on delayed till 7pm and we are late for our reception. We are really unhappy with the service we are not even intimated regarding the final delay. Being a frequent indigo flyer i have never expected this from you’ll, i am very much disappointed. Was this information helpful? No (0) Yes (0)
Jun 13, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 11, 2018 IndiGo Customer Care's response Hi Sandeep, We sincerely apologize for the inconvenience caused to you due to the delay in flight 6E 302 from Chennai to Hyderabad on 10th May 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us. We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we ensured that refreshments were served to you since the flight was delayed. We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon. Regards, IndiGo Team
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