[Resolved] Indigo Airlines — flight delayed

Slysha Dixit

from Chennai, Tamil Nadu

Address:	Pune, Maharashtra, 411014
Website:	Www.goindigo.in

Flight from Chennai to Pune scheduled on 14 july at 22.25 pm was delayed 3 times and we were stuck at the airport for 3 hours. The travel time from Chennai to Pune is less than that!! What kind of horrible service is this? Unfortunately I wasn't well and down with severe migraine and was stranded at the airport coz of indigo!! Surely not recommending this airline anymore. You guys should refund our money plus compensate for the inconvenience. 3 hours is a lot of time wasted at the middle of the night. Few people who had connecting flight were adjusted in other flight and why are we to wait for 3 hours with medical condition?

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Aug 18, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2018

IndiGo Customer Care's response Hi Siysha,

We sincerely apologise for the inconvenience caused to you due to delay in flight 6E 385 from Chennai to Pune on 14th July 2018. After reviewing the matter internally, we would like to inform you that flight was delayed due to IndiGo operational reasons.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.
We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we ensured that refreshments were served to you since the flight delay was more than 2 hours.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team